Carolina for Kibera exists to develop local leaders, catalyze positive change, and alleviate poverty in the informal settlement of Kibera in Nairobi, Kenya. We also combine service with responsible research to inform and assist participatory development in Kibera and other informal settlements globally. By maintaining a participatory focus, continuing to …
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Administration Assistant

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Description:

The jobholder will support the implementation of processes and practices across the organization. The specific duties of an Adminstrative Assistant include provision of front-desk service and telecommunication services.


The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for all field offices.

Responsible to: Head of Operations

Responsible for: Support Staff

Employment Type: Contractor

Essential Job Responsibilities

  • Operations:
    • Assist in filing of Administration data and reports.
    • Assist in facilitation of monthly staff trainings/meetings.
    • Arrange for local staff travels as needed including bookings, transport etc.
    • Support the inventory management of supplies.
  • Reception:
    • Receiving calls and directing them appropriately.
    • Monitoring of all visitors to the office; assistance to visitors by providing directions and accurate information related to CFK.
    • Operation and management of the telephone switchboard in accordance with appropriate protocol Including weekly check and test of all lines.
    • Management and planning of the front desk coverage.
    • Receive and sort deliveries.
  • Physical Resource Coordination:
    • Liaise with the Office Assistant and cleaners to ensure that cleaning of the office is up to date.
    • Assist in bookings for Conference Facilities.
    • Maintenance of recording information in the system, solution of minor technical problems and reporting to telephone service provider for regular maintenance and repair.


  • At least a Diploma in Operations Management, Business Administration or an equivalent field.
  • A minimum of 2 years’ experience in front desk operations, administration, logistics or related area is required. 


  • Knowledge Management and Learning; Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills.
  • Development and Operational Effectiveness; Ability to perform a variety of standard tasks related to front desk service, telephone communications service and updating of staff information, Good knowledge of administrative rules and regulations and Good IT skills.
  • Leadership and Self-Management; Focuses on result for the client and responds positively to feedback, consistently approaches work with energy and a positive, constructive attitude, Remains calm, in control and good humored even under pressure. How to

Method of Application

Qualified applicants may send a cover letter and CV indicating the program and reference code to by 28th February 2021.Only shortlisted candidates will be contacted.

To learn more about CFK’s history and programs, please visit: