Description

    •  Kwazulu Natal
    • March 11, 2022
    • March 15, 2022
    •  Contractor
  •  Admin, Office Support & Services Jobs

Job Summary


To provide a professional, efficient, and effective frontline service that enhances the image of the organisation and to provide general administration support to the company.

Duties And Responsibilities


Responsibilities:

•Answer internal and external calls within three rings and transfer appropriately.
•Process calls requests and provide feedback within five minutes of request being placed.
•Take messages accurately and email to the recipient immediately.
•Deal with caller queries promptly, professionally, and effectively.
•Maintain a professional, courteous, and helpful Frontline image always for both internal and external customers.
•Accurate scanning and filing of all invoices, PODs & Dealer applications daily for logistics, service, and logistics department.
•Filing of service job cards weekly.
•Ensure after service, customer surveys on completed service jobs are completed fortnightly.
•Ordering for groceries and stationery monthly.
•Groceries stock take completed weekly and stationery stock take monthly.
•Screening & checking of dealer applications & capturing each application in the “Dealer applications received” book allocating a temp dealer number to each new dealer.
•Issuing of sales vehicle keys according to vehicle booking schedule.
•Deliver excellent customer service, always.
•Serve visitors by greeting, welcoming, directing and announcing them appropriately.
•Answer screen and forward any incoming calls while providing basic information when needed.
•Prepare courier bag daily for collection.
•Assist in keeping the reception area clean and tidy, always.
•Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•Keep up to date with current promotions, products and Mustek business, to provide information to guests, on request.

Qualifications And Experience


Qualifications and Experience:

•Matric
•Reception courses e.g., telephone etiquette
•Minimum 1 – 2 years’ experience as switchboard operator
•Driver license preferred

Skills and Knowledge:

•Basic administration skills
•Superior telephone etiquette
•Solid communication skills
•Good people skills
•Excellent networking skills
•Basic computer literacy especially in Microsoft applications
•Good knowledge of general administrative processes
•Good knowledge of relevant technology
•Good understanding of organisation structure and organogram
•Good knowledge of general administrative processes
•Good knowledge of operating a switchboard
•Good understanding of organisation structure and organogramhttps://jb.skillsmapafrica.com/Job/Index/58577

How To Apply


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