Description

Title: Assistant Manager – Serviced Apartments,

Industry: Hospitality,

Location: Mombasa,

Reports to: General Manager and indirect report to Managing Director,

Gross Salary: 50-60K,

Our clients are a serviced apartments firm in Nyali, Mombasa. They seek to recruit an Assistant Manager with an excellent level of commercial awareness and relationship management. The Assistant manager will be responsible for the full operational status of the apartments in line with the set standards & procedures.

Key Responsibilities

  •  Responsible for the full operational status of the apartments.
  • Support and work with Head Office and Directors in all aspects of running the apartments
  • Ensure standard operating procedures implementation and check the same during routine operational checks. 
  • Inspecting all apartments on a daily basis for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor & co-ordinate departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Monitor and maintain operational & overheads cost in order to maintain maximum revenue to the organization.
  • Assist in the preparation of the annual budgeting and forecasting processes.
  • Data capturing in the company system on regular basis and preparing the necessary report for the purpose of decision making.
  • Prepare and present reports to the General Manager/ Directors on a regular basis
  • Be available on call 24 hours a day to resolve any emerging problems or emergencies at the apartments
  • Any other duties assigned.

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