Description

Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast’s cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t…
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Associate Engineer

  • Job TypeFull Time
  • QualificationBachelors
  • Experience1 year
  • LocationGauteng
  • Job FieldICT / Computer 

As an Associate Engineer, you will be responsible for supporting customers–specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles.
Who We Are Looking For

  • Energetic;
  • Passionate about Technology;
  • Able to work collaboratively within a team environment, whilst driving specific objectives individually;
  • Driven for success;
  • Adaptable and flexible;
  • Neat and presentable;
  • Structured

Key Responsibilities

  • Telephonic technical support case troubleshooting and resolution (accurately and fast)
  • Escalation of cases and customer feedback (where required)
  • Work with the entire Service Delivery team to provide support to our worldwide customer base
  • Triage inbound customer support phone calls and identify those that can be quickly resolved
  • Work collaboratively with senior staff to quickly assess and respond to email based support queries prior to escalation
  • Maintain detailed case history and escalate issues appropriately
  • Work with and provide exceptional support to Mimecast partners and resellers

Responsibilities
Essential Skills and Experience:
Within this corporate IT environment you will be required to have:

  • 1 year of customer service experience
  • 3 or more years in a technical position in an Information Technology Space
  • Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
  • Detail oriented individual that enjoys the challenge of a fast-paced environment.
  • Be able to identify the value in providing Quality in all their Responses when dealing with customers or colleagues.
  • Desire to grow email and networking knowledge and kick-start a career at a cutting-edge SaaS innovator.
  • Be able to multi-task and manage their time effectively in a high-performance environment.

Qualifications

  • Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential

Method of Application

Interested and qualified? Go to Mimecast on careers-mimecast.icims.com to apply