Description

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationKisii
  • Job FieldCustomer Care 

Key Responsibilities

  • Manage inbound and outbound calls
  • Obtain client information by answering telephone calls.
  • Follow communication scripts when handling different topics on the phone.
  • Inform clients by explaining procedures, answering questions and providing information.
  • Document all call information according to the acceptable standards.
  • Make follow up calls to check on the status of discharged clients.
  • Manage and resolve customer complaints as necessary.
  • Process booking and rescheduling requests.
  • Providing customers with the organization’s services information.
  • Update job knowledge by keeping abreast with the new services.
  • Any other duty as may be assigned.

Job Requirements

  • Degree or Diploma in Public Relations, Communication or any other relevant field.
  • Fluent in both English and Swahili
  • Proficiency in Microsoft Office Suite
  • A t least one years’ experience in the same role

Method of Application

All qualified and interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com quoting the position being applied for on the email Subject.

NOTE:

  • We do not charge any fee for receiving your CV or for interviewing.
  • Only candidates short-listed for interview will be contacted.
  • Applications to reach us before close of business 4th August 2022.
  • Oasis Healthcare Group Limited is an equal opportunity employer
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