Ascentech Services Limited – Our client in the Internet Service Provider (ISP) Industry is recruiting to fill the position below:
Job Title: Customer Care Service Executive
Locations: Abuja (FCT) & Lagos
Employment Type: Full-time
Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager
- First line interaction with customers
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes.
- Graduate / Post Graduate qualifications.
- Desired Experience 2 to 3 years in a similar profile.
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
- capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
- Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
- and organizing skills proven achiever, Should have sharp business acumen.
Application Closing Date
5th December, 2020.
How to Apply
Interested and qualified candidates should forward their Applications to: firstname.lastname@example.org using the Job Title as the subject of the email.
Note: Only qualified candidates will be shortlisted.