Identifies and resolves problems in a timely fashion following established guidelines. Have a good understanding of their specific product or functional area and are flexible in attitude.
The successful candidate should have problem solving and analytic mindset, attention to detail and ability to work in a target driven environment is a must.
The CSR are responsible for speaking directly with the client via an inbound line and provide responses to general contract and transaction inquiries. The use of various desktop tools is required skill for the CSR to ensure an efficient and organised work ethic.
Grade 12 (Maths and/or Maths literacy is essential)
Diploma to Advanced Diploma (Advantage)
Minimum of 6-12 months customer service experience
Minimum of 6 months call centre experience
Computer literacy of High standards
Proficient in MS Word, Email and good typing speed
Neutral accent with excellent verbal and written English communication skills