MultiChoice South Africa’s activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business (“DStv”), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt…
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Customer Value Manager: Loyalty and Value
- Job TypeFull Time
- Job FieldCustomer Care
MultiChoice Group is a multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries across Sub-Saharan Africa. The Group is listed on the Johannesburg Stock Exchange (JSE).
As an African platform operator, MultiChoice Group’s expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:
- Pay Television: direct-to-home satellite and digital terrestrial television services; and
- SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets
Operating in the majority of African countries, MultiChoice Group is the leading Pay TV provider in Sub-Saharan Africa, and clear market leader in most countries. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years MultiChoice Group has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
- Build its Pay TV and SVOD subscriber base
- Focus on investment and technology
- Maintain a local approach
- Provide quality service
- Attract innovative and motivated employees