Description

Raeanna is an infrastructure operator for wireless telecommunication in Nigeria and Sub-Saharan Africa. We provide critical backend services for leading mobile network operators and internet service provider to deliver seamless, reliable connectivity for voice, data and multimedia contents. Our energy service delivers scalable, cost-effective solutions for remote locations and communities.

We are recruiting to fill the position below:

Job Title: Engineer, Network Operations Centre

Location: Lagos
Employment Type: Full-time
Department: Technical
Division: NOC
Unit: Network Operations
Grade Level: NA
Reports to: Manager, Network Operations
Supervises: Nil

Roles and Responsibilities

  • Escalation and management of network faults.
  • Supporting and following up on the execution of Work Orders and Change Requests.
  • Providing technical support to the field teams.
  • 24×7 Monitoring, Supervision and Reporting.
  • Liaising with Customer Teams to resolve Network Outages
  • Liaising with equipment vendors and other service providers regarding outages on leased and interconnect lines.
  • Assists in providing reports for service outages and recommended follow up actions.
  • Review Trouble Ticket reports against Service Level Agreements and recommend follow up actions.
  • Support in providing Major Service outage investigations and follow up
  • Assist in the coordination and control of all the Trouble Tickets raised in the network.

Education And Experience

  • First degree or equivalent in Electrical Engineering
  • Two(2) years post NYSC relevant experience

Required Capabilities
Knowledge:

  • Control Network Technologies
  • Radio Access Technologies
  • BSS Network sub-system

Skills:

  • Problem Solving & Communication

Behaviour:

  • Integrity
  • Teamwork & Customer Focus

Internal Relationships

  • Technical team

External Relationships

  • Vendors – OEMs & Managed Services Teams
  • Customer

Application Closing Date
31st December, 2020

How to Apply
Interested and qualified candidates should should send their CV and Application Letters to: hr@raeanna.ng with position as subject of email.