Head of Collections and Recovery is a Head of Collections and Recovery unit. She/he deals with collections of all loans up to 180 days and recovery of overdue assets above 180 days of FINCA Microfinance Bank (FINCA). She/he shall be responsible for management and supervision of the entire process of collections and recovering of delinquent assets which includes but not limited to recovering the overdue credit facility extended to borrowers in individual and group loan categories, current and former FINCA employees, overdraft beyond agreed period, uncollected cash overdue from disposed physical assets (equipment, furniture and fittings), and any other past due contractual assets. The Head of Collections and Recovery takes an active role in the collections and recovery leadership team and ensure that any management information they produce is accurate, relevant and to the required timelines. .

ESSENTIAL DUTIES include the following. Other duties may be assigned.
• Manage all FINCA collections and recoveries and formulate, review and amend the Collections and Recovery Policy and Procedures from time to time;
• Coordinate and ensure Head Office Arrears Committees take place in accordance with FINCA procedures;
• Work closely, mentor and supervise, Recovery and Collections Call Center Team Leaders in support of Call Center Manager;
Work closely, mentor and supervise, Recovery and Collections teams in the branches to ensure all collection and recovery activities within their areas are done on time and as per laid down procedures

Job Skills: Not Specified

• Have a Post graduate diploma or Degree from a recognized University in any discipline of study;
• Understanding of legal processes in relation to debt collections and recovery;
• Understanding of credit policies and procedures;
• At least 3 years working experience in a law firm or a Commercial Organization.

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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