Description


Sky-Swift is a modern agency that provides destinations and vacations with a touch of class.

Duties And Responsibilities:

  • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
  • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
  • Summarize, collect and analyze call center trends and data for regular performance reports.
  • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Job requirements

  • Bachelor’s Degree
  • 5+ years of managerial experience
  • Customer service experience preferred
  • Motivated self-starter
  • Excellent verbal communication skills
  • 3+ years of call center experience preferred

Method of Application

Send your application to

hr@sky-swift.com

NB: your subject is the position you have applied for.

Closing Date : 27th December, 2020