Description

    •  Gauteng
    • June 29, 2022
    • July 7, 2022
    •  Contractor
  •  It, Telecommunications Jobs

Job Summary


This role entails providing effective technical support to end users by maintaining, installing, configuring and repairing computer systems and other technologies in the business. The incumbent will ensure relevant accurate record-keeping of IT related tasks, assets and procedures while maintaining an excellent customer service oriented approach to all tasks. This is a contract position for 3 years.

Duties And Responsibilities


To assist all users with any logged IT related incident when called upon
To diagnose and resolve software and hardware incidents, including operating systems (Windows)
Analyse and Assess the information
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system
Accurately record, update and document asset management changes
To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
Continuously update users on progress of logged tickets until resolution.
Apply knowledge of organisation systems, structures, policies and procedures to achieve results.
Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Provide appropriate resolution for tasks or deadlines not met.
Act in a customer centric manner.
Maintain a positive attitude and respond openly to feedback

Qualifications And Experience


Expertise & Technical Competencies

Qualification:

MCSA or equivalent
CompTIA A+ Hardware & Software
CompTIA N+ Networking is advantageous
ITIL Foundations certificate is advantageous

Experience:

3 years Helpdesk/IT Administrator experience with technical support and troubleshooting abilities
Experience with DHCP, LAN/WAN and Endpoint Management
Good working knowledge of Windows 7/8/10/11, Windows Server 2008/2012/2016/2019, active directory
Must have excellent people, telephonic and written communication skills.

How To Apply


To apply click on the view more information button below

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