GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years’ experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). It continues to underwrite various classes of risks in the general insurance segment, which includes medical and travel insurance. Few companies in the Kenyan market can match its experience within the industry. It continues to play a key role in maintaining the traditions of the insurance Kenya, and it is constantly evolving to meet emerging market needs of the Kenyan insurance market

Overall Job Summary:

Reporting to the Motor Claims Manager, the incumbent will be responsible for Claims Registration and acknowledgement, claims negotiation, Claims Processing and final settlement.

Duties and Responsibilities:

  • Timely registration of motor claims and acknowledgement
  • Make appropriate reserve amount in the system for each claim
  • Follow up on the claim documentations from insured / intermediaries.
  • Appoint external assessors and follow up on the report
  • Scrutinize all the assessment reports submitted by the external assessors and recommend the next cause of action.
  • Frequently update clients on the status of their claims
  • Communicating with garages on repair / release of vehicles
  • Appointing investigators in cases of third-party injuries / property damage where necessary.
  • Issue preliminary demand letters to negligent third parties
  • Raise payment vouchers.
  • Reviewing of claim files at given intervals
  • Ensure that all assessors conduct themselves professionally and ethically and make recommendation where action is warranted.
  • Recommend for a second assessment on accident vehicles whenever necessary.
  • Ensure that garages adhere to the repair timelines at all times.
  • Preparation of requisite claim reports
  • Negotiate with repairers for extra discounts in view of lowering repair cost.
  • Exercise exemplary customer service
  • Any other duty as may be allocated by the management from time to time.

Job Holders Specifications:

Academic Qualifications:

  • Bachelors’ Degree in Insurance / Business Administration.

Professional Qualifications:

  • Diploma in Insurance.
  • Diploma in automobile / mechanical engineering


  • 5 years’ experience in motor claims management


  • Analytical and organizational skills
  • Negotiation skills
  • Good Interpersonal skills
  • Customer Service Skills

Method of Application

If you meet the above minimum requirements, send your c.v to

indicate the position applied for on the email subject line.

Only shortlisted candidates will be contacted.

Closing Date : 10th December, 2020