•  Gauteng
    • June 27, 2022
    • June 28, 2022
    •  Contractor
  •  Sales, Marketing, Advertising, Pr, Publishing Jobs

Job Summary

LiquidCapital is seeking to employ a qualified and experienced Customer Care Agent. The successful candidate will join a dynamic and highly skilled Customer Care Team.

Duties And Responsibilities

– To be accountable and take ownership of Customer concerns, showing empathy, credibility and confidence
– Determines eligibility by comparing client information to requirements
– Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
– Highly motivated individual who displays accountability for achieving individual and team goals and objectives
– Responsible for promoting and enhancing positive customer relationships
– Processes all calls using professional telephone etiquette
– Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
– Contributes to the success of the Customer Care Team by working together to build a positive team environment Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call

Qualifications And Experience

– Matric / Grade 12
– Good computer skills (MS Outlook, Word)
– Customer Care / Call Centre certificate would be an advantage
– Motor industry knowledge an advantage
– RE & FAIS – added advantage
– Must have a minimum of 2 – 3 years’ service advisory experiencewithin the motor industry OR
– Must have a minimum of 2 – 3 years Customer Service experience within a competitive environment
– Must have a strong desire to resolve customer issues
– Strong problem solving skills
– Strong communication skills (verbal and written) – excellent grammar and articulation
– Must have excellent active listening skills
– Must also be able to read, speak and understand English (any other languages would be an added advantage)
– Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
– Conflict management skills
– Deadline driven

How To Apply

To apply click on the view more information button below

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