Description

    •  Eastern Cape
    • July 21, 2022
    • July 26, 2022
    •  Contractor
  •  Sales, Marketing, Advertising, Pr, Publishing Jobs

Job Summary


To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Duties And Responsibilities


Connectwith our customers by living up to our brand promise of how can we help you? atall times.
Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
Conductthemselves in an ethical manner at all times
Adhereto the TCF (Treating Customer fairly) principles in all that you do
Identifyand sell/cross sell products aligned to customer needs
Maximizechannel optimisation opportunities identified aligned to customer needs
Ensureactivities support cost containment and reduction
Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions

Qualifications And Experience


-Minimum Qualification : NQF 4 Qualification
-Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
-Years of Experience : 1-2 years related experience
-Person must not be an unrehabilitated insolvent

How To Apply


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