• Company: World Bank
  • Location: Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Banking Jobs in Kenya

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

The WBG consists of five specialized institutions: International Bank for Reconstruction and Development (IBRD), International Development Association (IDA), International Finance Corporation (IFC), Multilateral Investment Guarantee Agency (MIGA), and International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.

The Country Management Unit (CMU) for Kenya, Rwanda, Somalia and Uganda (AECE2) provides a range of financial, knowledge, and convening services to help address the countries’ most complex development issues. The CMU covers staff in the four country offices (CO).

The CMU for Somalia (AEMSO) provides range of financial, knowledge, and convening services to help address the country’s most complex development issues. The CMU covers staff in the country office (CO) supported and is anchored to the wider CMU which supports Kenya, Rwanda, Somalia and Uganda (AECE2) under the Country Director.  The CMU is led by the Country Manager (CM) and consists a Sr. Operations Officer (SOO) and an Administrative and Client Support (ACS) Team, all based in Nairobi.

The AEMSO CMU delivers analytics, studies and advisory (ASA) and lending services to Somalia which is an IDA country and has a high rate of insecurity and poverty and rank among the lowest in the world on the Human Capital Index (HCI). As of the end October 2020, the portfolio is made up of 16 Lending amounting to a total IDA commitment of $1.325bn. The portfolio also has active grants amounting to $345M. The Country Partnership Frameworks (CPF) for Somalia was presented to the Board in September 2018 and the PLR delivery date is scheduled for FY21. There are currently 17 active ASAs mapped to AEMSO.

The CMU is looking for a highly skilled individual to operate as a Nairobi based Operations Officer (OO, level GF) and help in the implementation of our Somalia program. The Operations Officer will report to the Country Manager and work closely with the Senior Operations Officer and with 4 Program Leaders (PL)/Sector Leaders (SLs), all of whom support the entire CMU program.

Roles & Responsibilities:

The Operations Officer (OO) position is based in the Somalia Country Office with primary responsibility for supporting the Country Manager and Senior Operations Officer with respect to the performance of the existing Somalia portfolio and ensuring its strategic alignment with the Country Partnership Framework (CPF). The OO supports the CM, SOO and the Program Leaders to conduct country-specific monitoring and reporting on the existing lending and ASA portfolio, and to identify and resolve country-specific implementation issues. The OO maintains up-to-date information on portfolio performance (IDA, IBRD, ASA and trust funds) for Somalia in close collaboration with the Senior Operations based in Nairobi.

Specific duties include:

Support IDA portfolio and pipeline management:

       – Develop an integrated TF-IDA dashboard and provide regular portfolio monitoring reports to the CMU;
– Collect and collate information for the Country Partnership Framework (CPF) monitoring system;
– Track and report on the operational processes, e.g. signing, effectiveness, ISRs and closing dates;
– Support CPPR preparation and the development of solutions for cross sectoral or systemic issues that affect portfolio performance;
– Track and report on the delivery of the ASA program.

Support CMU and engagement across Country Team:

       – Ensure smooth exchange of information flows with CT on implementation, cross sectoral or systemic issues
– Review, comment on, and clear out-going correspondence; manage in-coming correspondence.
– Support the preparation of Annual Meetings and Spring Meetings and other briefing books for visits by Senior Management
– Provide analytical inputs to CMU political economy scans and risk analysis, as necessary
– Act as liaison with INT preventive services department and channel INT advisory support to teams as necessary

Support management of visiting missions and Mogadishu liaison office:

       – Ensure timeliness and quality of Mission Announcement Letters (MAL) and Management Letters (ML) in line with agreed mission schedules;
– Support consolidation of Liaison Office in Nairobi and support expansion of CO in Mogadishu by acting as liaison with the Resource Management (RM) and Facilities (GCS) teams.

Support engagement with donor partners:

       – Support implementation UN/WB Joint Risk Framework, and liaise closely with the UN-WB Liaison Officer;
– Support representation and coordination with donor partners as requested, including the Risk Management Group.

Support management of multi-donor trust fund:

       – Provide monitoring and reporting for Somalia Multi Partner Fund (S-MPF)
– Coordinate all donor legal agreements together with Trust Fund units and the legal department
– Track, process and report on donor contributions, MPF commitments and disbursements
– Track operational performance the MPF
– Prepare monthly financial reports for donors and clients
– Manage and prepare inputs for MPF website and any other external reporting
– Support Communications for the MPF and coordinate Communications consultants
– Manage selected contractors including MPF Monitoring Agent and others engaged in risk management for the IDA and MPF portfolio

COS competencies –

Selection Criteria

* MA/MS with minimum 5 years relevant experience; a post graduate qualification with a supplementary Business Administration will be an added advantage.

* Ability to deal sensitively in multi-cultural environments and build effective working relations with clients and colleagues.

* Effective verbal and written communications skills, with ability to prepare presentations.

* Good ability to research, collect, analyze data.

* Ability to function effectively in multi-disciplinary teams within a matrix environment.

* Good understanding of Bank policies, procedures and system; or demonstrated ability to learn these quickly.

* Recognized by peers and/or managers for ability to identify and pro-actively solve operational issues and problems.

* Demonstrates knowledge and understanding of the CMU’s annual reporting, budgeting, and business planning.

* Ability to coordinate mechanisms to ensure efficient and effective procedures for routine workflow in the County office.

* Identifies the needed resources to accomplish results involving multiple stakeholders and finds solutions to obstacles affecting key deliverables.

* Shows leadership in ensuring the team stays organized and focused, and actively seeks and considers diverse ideas and approaches.

*  Shares best practice, trends, knowledge and lessons learned across units and with clients and partners, articulating ideas verbally and in writing in a clear and compelling way across audiences of varied levels.

In addition to the selection criteria, the following competencies are expected of the successful candidate:

Business Judgment and Analytical Decision Making

Assesses risks, benefits, impact and strategic intent in decision-making. Gathers varied and accurate input, assesses risk, considers impact and articulates benefits of decisions for internal and external stakeholders over the long term. Defines objectives, resources and proper time scope for the complexity of the challenge. Anticipates the short- and long-term implications of decisions and actions on multiple programs and objectives within the Bank and seeks input from others.

Knowledge, Learning and Communication

Transfers knowledge and communicates effectively across boundaries. Leads in the sharing of best practice, trends, knowledge and lessons learned across units and with clients and partners. Leads in designing thematic activities and knowledge-sharing forums and encourages others to participate. Articulates ideas, verbally and in writing, using appropriate language that is understandable and easily appreciated by a target audience that spans several client groups or departments. Provides a forum to mentor, guide and influence colleagues and/or client groups to share knowledge across boundaries. Applies expertise and experience to proactively innovate and challenge the status quo. Demonstrates the ability to influence and persuade others to accept ideas and suggestions Department-wide.

Teamwork (Collaboration) and Inclusion

Seeks to improve team collaboration and inclusion. Reaches out to contribute to the work of others in the department. Addresses challenges to effective teamwork contributing to the team staying organized and focused on work, even under stress. Shows leadership in ensuring the team actively seeks and considers diverse ideas and approaches. Directs and identifies the collaboration needed across boundaries, internally and externally in order to have lasting impact. Keeps teams fully informed to ensure integration and work consistency. Facilitates an open exchange of ideas among team members and across teams to select beneficial solutions among alternatives.

Drive for Results

Creates conditions to achieve challenging results. Identifies the needed resources to accomplish results involving multiple stakeholders and communicates the importance to business outcomes. Finds solutions to obstacles affecting key deliverables. Actively employs risk analysis and mitigates risk, making high-quality decisions on resource allocation and setting priorities for highest impact. Collaborates with others to make needed adjustments to work methods or systems to improve performance.

Client Orientation

Identifies WBG solutions to meet client’s needs and goals. Considers the changing environment and sometimes competing client demands in the forefront of all work activities. Maintains client relationships in the face of conflicting demands or directions and proposes sustainable solutions based on good diagnosis; applies best knowledge and evidence-based advice. Seeks resources and skills to meet challenging and unexpected client needs. Formulates effective development solutions that are sensitive to cultural values and beliefs of varied client groups and is able to resolve differences, negotiate and bring client to closure in a culturally sensitive manner. Delivers new insight and recommends actions or viable solutions for multiple client groups and future needs related to goals and Department-w

Method of Application

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