JOB TITLE: Programme Administrator, Graduate Programmes

REPORTING: Associate Manager, Graduate Programmes

RELATIONSHIPS AND CONTACT: Staff, External Stakeholders


To provide class support/administration in order to give excellent client experience to our students. The program administrator is the bridge between the faculty, the students and the management of graduate programmes


Programme Management and administration: –

  • Programme Logistics and Class Management: Plan and Co-ordinate all logistics as pertains to programmes and class management
  • Programme Administration: Opening and management of student files, coordinating of timetable and class scheduling. Working closely with the Business Development team, ensure high quality standards are maintained in admission processes, invoicing, programme material preparation, faculty evaluation, as well as facilities bookings. Work closely with student research department for projects supervisor allocation and progress tracking
  • Programme Scheduling and room booking: Booking of SBS rooms and conference facilities
  • Student Relationship Management: Continually devise ways to increase customer experience and deepen participant relationships to maintain lasting client and partner relationships
  • Quality Assurance and Control: Work closely with quality assurance department to ensure that high standards are maintained throughout the programme to ensure stellar student experience. Responsible for collecting student feedback both formally i.e. through the evaluation forms and informally through interactions with the students
  • Internal Business Partnering: Working closely with support departments like finance, cafeteria, marketing, coaching and other service providers ensure programme logistics are effectively in place to ensure that the programmes run as expected

Faculty involvement: –

  • Faculty Relations: Follow up faculty confirmations, fulfilment of faculty contractual agreements by all stakeholders, ensure timely receipt of course outlines and course unit materials, class attendance, faculty payments as well as logistical arrangements for international faculty. Also responsible for organizing faculty review meetings before the programme
  • Programme materials: Work with the programme lead to ensure faculty submit all programme materials in good time
  • Faculty and programme review meetings: Organize faculty and programme review meetings before and after the module/trimester
  • Guest speakers: –
  • Send invitation letters to the selected guest speakers and follow up on their confirmation and attendance
  • Handle guest speaker logistics: This includes parking reservations, hosting, gifts and thank you letters
  • Maintain and manage the programme guests’ database working closely with the respective stakeholders to avoid overlaps. Managing programme guests’ itineraries while in SBS and collecting the guest speaker’s feedback
  • Budgetary responsibility: –
  • Cost Management and Profitability margins: Manage cost drivers and specific line items as per approved budget to ensure profitability margins are met or exceeded
  • Collection of fees: Ensure that the SBS programme fee payment policies are adhered to and programme fees are paid as per approved fee structure
  • Debt collection: Identify and plan course of action in order to collect any outstanding programme debt
  • Business Development: –
  • Network with participants in order to get leads and referrals from participants. Continually generate more business opportunities for growth
  • Alumni relations and internal networking activities: Drive and organize student networking activities such as cocktails and breakfast events
  • Provide logistical support to the Business Development team for the various marketing activities and events such as open days etc.
  • Management Reports: –
  • Internal management reports: Report and discuss activity schedules and plans, submit management reports on coordination activities to the team leader as per agreed timelines
  • Prepare periodic reports e.g. monthly, quarterly, annually, ad hoc etc. as may be required
  • Take minutes and track implementation of agreed actions
  • Any other tasks that maybe assigned


The post holder will be required to have and to demonstrate evidence of the following qualifications:

  • Bachelor’s degree from a recognized institution
  • At least 1-year experience in a client facing role


  • Ability to work independently
  • Ability to work under pressure
  • Good interpersonal skills
  • Good communication skills
  • Well organized
  • Time conscious
  • Proactive and takes initiative
  • Emotional intelligence skills.

How to Apply

Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting Programme Administrator Graduate Programmes” on the subject line to by end of the day (5:30 pm) Thursday 8th March 2021.

Due to the large number of applications we may receive, kindly note that only the shortlisted candidates will be contacted.

This is an opportunity for internal candidates only

Please be advised that Strathmore University is an equal opportunity employer and does NOT ask for money from applicants under any circumstances during its recruitment process. Interested applicants are encouraged to exercise caution upon receiving any such interview opportunity that requires payment of any money.