• Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience0 – 3 years
  • LocationNairobi
  • Job FieldProject Management 

Job Purpose: 

The relationship officer will actively offer support to the program manager in the day to day implementation of Social Protection related activities and tasks to ensure that program deliverables are executed within the required quality standards of time, cost, and effectiveness. The succesful candidates will support the following Branches: Mandera, Elwak, Moyale, Kakuma, Sololo, Marsabit and Lodwar.

Job Responsibilities/ Accountabilities:

  • Drive aggressive recruitment of social protection partners
  • Drive aggressive recruitment of good quality agents
  • Execute project implementation activities such as beneficiary enrolment, carding, and payments
  • Coordinate program field activities
  • Communicate procatively with all involved project stakeholders
  • Identify and analysize case management gaps and resolve them.
  • Support the Program Manager in program planning,execution and implementation monitoring
  • Provide regular progress and status reports to the Program Manager
  • Undertake back-office operations – data analysis and reporting
  • Undertake and promote documentation of good practices as lessons learnt
  • Identify and analyse program risks and escalate them to the program manager
  • Regular agent visitations ensuring agents are supplied with branding materials 
  • Solicit more business from existing agents through relationship management.
  • Ensuring that agents are trained on best mobile payments acceptance practices aimed at curbing fraud
  • Training agents on best card acceptance practices.
  • POS installation  and addressing  POS technical issues that may arise at an agent location.
  • Any other duty assigned by the team leader from time to time
  • Regular program monitoring


  • University degree or equivalent in Development Studies, Social Studies, Project management or related discipline.
  • KCSE mean grade C+
  • Minimum of 0-3 years’ experience in project operations.
  • Strong organizational, planning and writing skills
  • Excellent written and verbal communication skills
  • Proven ability to meet strict deadlines, identify and solve problems comprehensively
  • Excellent relationship management skills
  • Strong leadership skills with demonstrated competencies in championing customer focus
  • Ability to operate in a fast-paced environment
  • Program management professional qualifications in PMP/PRINCE2 or similar qualifications will be an added advantage
  • Fluency in English, Kiswahili and local language . Fluency in an additional local language will be an added advantage

Key Critical Competencies:

  • Excellent Relationship Management skills
  • Excellent interpersonal skills
  • Negotiation skills
  • Ability to work effectively as a team member
  • Strong analytical and problem solving skills
  • High personal standards and goal oriented
  • Time, cost and quality management

Method of Application

Interested and qualified? Go to Equity Bank Kenya on to apply
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