MAIN JOB PURPOSE This position is accountable for the effective administrative & operational management of the respective allocated sites. This position is also responsible for the development and evaluation of staff.
The incumbent’s job description is not limited to the following.


Operational Activities:

  • Planning of Monthly Rosters for Guards
  • Meeting with Clients
  • Training of Guards
  • Prepare Monthly Reports
  • Recruitment of Guards
  • Posting of Guards
  • Administration of Ad-hoc
  • Compiling stock loss action plans
  • Analyse Weekly Losses
  • Submitting Absconsion Weekly
  • Submitting of Weekly Rosters
  • Management of Riskcon Assets (Radios, Torches, Batons, Vehicles)
  • Responding to the Emergencies of the Client

1. BUSINESS ORIENTATION: The ability to recognise opportunities for new services and products and to act accordingly, taking measured risks into account.
 is alert to clients’ needs and wishes and acts accordingly
 sees opportunities to interest clients for new products and services
 talks in terms of opportunities, not in terms of problems
 is actively involved in brainstorming with others about new products and services
 approaches other people to direct their attention to products and services available

2. CONTROLLING PROGRESS: The ability to control the progress of employees’ processes, tasks, or activities and of one’s own work and responsibilities.
 provides clear deadlines
 checks progress regularly
 uses his/her planner effectively, sets deadlines for him/herself
 makes appointments with employees in order to provide feedback on their performance
 notices and minimises work slowdowns

3. CUSTOMER ORIENTATION: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organisation’s costs and benefits into account.
 makes a thorough inventory of the client’s needs and wishes by asking further questions
 informs clients about solutions that meet their needs
 translates the client’s wishes into the organisation’s products and services
 makes sure the client is satisfied and renders extra services when necessary
 listens carefully and makes sure the client feels heard and important
 is honest about the limitations of his/her services and takes the trouble to refer the client elsewhere

4. DEVELOPING EMPLOYEES: The ability to review and analyse employees’ strengths and weaknesses, to distinguish their talents and development needs, and to make sure they are enhanced appropriately.
 enhances employees to see their strengths and weaknesses and to explore their full potential
 discusses employees’ development needs in evaluation meetings and subsequently facilitates appropriate support,
 coaching and/or training opportunities
 is able to link the quality of someone’s work to his/her lack of, and need to enhance, certain skills and knowledge
 uses coaching on the job in order to enhance employees’ development
 tests the effect of training and education
 offers employees the opportunity to gain more experience through job rotation and projects

5. IDENTIFICATION WITH /MANAGEMENT: The ability and willingness to understand, accept and carry out decisions and measures from managers.
 understands general measures even if they are unpleasant for his/her own department
 is able to clearly explain the organisation’s policy to his/her employees
 explains the reasons for negative decisions from higher management without undermining them
 does not speak in terms of ‘this is what the management decrees’
 neither identifies with his/her employees’ interests, nor disparages them; finds the right balance

6. MANAGING: The ability to manage and take charge of employees in order to enhance their performance; defining targets and providing appropriate means; controlling progress and correcting employees.
 focuses on their results and performance when addressing employees
 is able to assess and uses employees’ qualities
 makes clear what results are expected
 motivates employees to achieve set goals
 provides adequate support and guidance in order to achieve set goals
 provides clear instructions for the performance of a job
 leads by example and advocates any desired change

7. PLANNING AND ORGANISING: The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals.
 Adjusts plans when necessary
 drafts an action plan before entering a project
 is able to draft a realistic time schedule for certain activities
 plans activities and places them in the right order
 works orderly and precise, uses adequate filing systems
 assigns people and resources effectively

8. PROBLEM ANALYSIS: The ability to detect problems, recognise important information, and link various data; to trace potential causes and look for relevant details.
 distinguishes facts from opinions and assumptions
 investigates the cause of a problem
 reviews problems by asking directed questions and using various relevant information sources
 sees causes and effects readily
 notices problems that occur and oversees their consequences for the work’s progress
 gets to the heart of a matter readily by asking the right questions and using the right sources

MINIMUM EXPERIENCE REQUIRED 2 years as site manager
WORK EXPERIENCE: Minimum 2 – 3 years in a Supervisory position
MINIMUM INDUSTRY EXPERIENCE REQUIRED At least 5 years in the Security Industry
ADDITIONAL EDUCATION AND TRAINING Computer Literacy/Valid Drivers Licence

  • Highest level of confidentiality
  • Accountability
  • Client/Customer Service Orientation
  • Dependability
  • Efficiency
  • Respect and Valuing Diversity
  • Quality Assurance
  • Attention to detail
  • Time management
  • Initiative
  • Problem solving
  • Communication skills written and verbal
  • Excellent logical thinking and reasoning capabilities

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