Description

    •  HARARE
    • January 27, 2022
    • Feb. 5, 2022
    •  Full Time

Job Summary


Applications are invited from interested and suitably qualified persons to fill in the following vacancy that has arisen within the Croco Holdings Group.

Duties And Responsibilities


• Receives customers and define the customer concerns.
• Acts as a liaison between service staff and customers.
• Working closely with service technicians to determine pricing for repairs and explain the reasoning for repair costs to customer.
• Overseeing and managing the service center’s scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Carries out the interactive reception process with all the customers.
• Maintains automotive records by recording problems and corrective actions planned.
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Ensures customer complaints are investigated thoroughly and resolved.
• Ensures that all warrant procedures are observed.
• Ensures that a database of all clients is developed and maintained.

Qualifications And Experience


• At least Class 2 qualified Journeyman.
• A Sales/Marketing qualification is an added.
• Class 2 Driver’s license.
• Energetic and quality oriented.
• Good written and oral communication skills.
• Promotional prowess and networking ability.
• Technical know-how.
• Customer service skills.
• Communication skills.
• Comprehension skills.
• Math and writing skills.

How To Apply


Interested applicants are requested to send their CVs via email to recruitments@crocoholdings.co.zw stating the job applied for in the email subject. Only shortlisted candidates will be contacted.