Description

SAS (pronounced “sass”) once stood for “statistical analysis system.” It began at North Carolina State University as a project to analyze agricultural research. Demand for such software capabilities began to grow, and SAS was founded in 1976 to help customers in all sorts of industries – from pharmaceutical companies and banks to academic…
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Technical Support Engineer

  • Job TypeFull Time
  • QualificationMatric
  • Experience
  • LocationGauteng
  • CityJohannesburg
  • Job FieldEngineering / Technical 

We are looking for a Technical Support Engineer to provide support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components

You Will

  • Provide technical support to customers by taking telephone calls on all product areas, providing information on documented problems, and resolving customer issues in primary support areas via telephone and email
  • Routinely deliver support and troubleshooting to multiple categories of domestic and international customers including software licensees, consulting groups including Alliance partners, system engineers/architects, and enterprise hosting
  • Interpreting documentation and explaining error messages to audiences with varied backgrounds and suggesting the appropriate SAS procedure, language feature, product and/or solution, or the supporting systems software or infrastructure feature for the functionality that is requested
  • Accurately documenting and specifying information in the tracking system during the entire track life cycle
  • Managing internal and external project pressures including coordinating/managing problem escalation activities, communications, and customer expectations.
  • Engaging in the customer lifecycle including pre-sales activities, proof-of-concept, architecture and system design, implementation, hand-off, production support, and maintenance

What We’re Looking For

  • Someone who has knowledge of SAS products and their applications
  • Someone who shows increasing ability to debug complex problems and report issues/defects to Development
  • Is proficient in OS knowledge (Windows Server, Linux) and network and client server infrastructure
  • Any other programming language is an advantage
  • Fluent in English

Method of Application

Interested and qualified? Go to SAS on global-sas.icims.com to apply
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