Description

For 50 years, we’ve been using our technology and expertise to make payments safer, simpler and smarter. Innovation is at the heart of Mastercard’s 50-year history. We take an innovative, value-driven approach to the solutions we create and services we offer, making transactions faster, easier, and more convenient and secure. One of the many ways in…
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Technology Account Manager, Southern Africa

  • Job TypeFull Time
  • QualificationMatric
  • Experience
  • LocationGauteng
  • Job FieldSales / Marketing / Retail / Business Development 

The Technology Account Management (TAM) role, focuses on external partners, is aligned with both Mastercard account management & cross-functional teams. TAM team members are responsible for all aspects of the technology and operational relationship between Customers and Mastercard. TAM team members must have a thorough understanding of the customers’ business plans, strategic priorities, operational environment, and use of Mastercard products/services.

In addition, the TAM representative liaises with other cross-functional teams such as Product and Operations/Technology as new opportunities are identified, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system or product development needs, monitoring customer service quality, and ensuring flawless project execution by respective functional areas.

Role

  • Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
  • Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
  • Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
  • Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
  • Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
  • Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
  • Build, grow, and manage operational and technical relationships with Customers
  • Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
  • Act as escalation point during implementation of customer implementation projects to ensure customers’ and Mastercard’s needs are met.
  • Grow and manage close strong working relationships with customer’s executive and decision-making-level contacts.
  • Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
  • Identify customer needs and communicate operational enhancements to relevant internal stakeholders
  • Act as Trainer to deliver our Mastercard Academy content to customers
  • Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
  • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
  • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
  • Represent Mastercard at regulatory meetings in the relevant market, related to the payments space.

Method of Application

Interested and qualified? Go to Mastercard on mastercard.wd1.myworkdayjobs.com to apply
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