• Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Internships / Volunteering 


The main responsibilities are:

  • Follow up on all current and dormant customers (both via telephone and by email) as assigned by the Team Lead
  • In the process of follow–up, ensure all customer complaints as relayed by the customers are recorded and submitted to the Operations Manager within the same day.
  • Assist in managing and solving conflicts with clients as shall be assigned
  • Organizing for technical client meetings/demo sessions for the internal product teams
  • Identify new sales opportunities within existing accounts to cross-sell / up-sell and generate at least 4 new business leads per day
  • Generate new leads by promoting and marketing the company’s products widely
  • Participate in direct sales activities as shall be assigned i.e. Contacting potential or existing customers to inform them about a product or service using scripts.
  • Answering questions about products or the company / referring the inquiries to the relevant technical / product teams internally
  • Asking additional questions to understand customer requirements and close sales leads

This position is suitable for recent graduates or final year students undertaking a Bachelor’s Degree in Commerce / Business Administration / Business Management / Marketing or similar.

Other key skills required:

  • Excellent communication (writen and spoken language)
  • great interpersonal skills (ability to interact with different people)
  • Professionalism (able to adapt to the professional workspace and conduct)
  • Excellent time management
  • Result oriented

Method of Application

Interested and qualified? Go to Smoothtel on to apply