Description

Position: Underwriter – Healthcare Business

Location: Nairobi

Job description

Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes.

Responsibilities

  • Ensure accurate setting up and managing of membership details in Hais for accounts allocated within set TAT’s
  • Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
  • Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
  • Handling queries from walk in clients, brokers, agents and Ensuring customer satisfaction and timely feedback to queries for the portfolio managed
  • Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. utilization report, member statements, etc
  • Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
  • Support duties for fellow underwriters as directed by the Supervisor
  • Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
  • Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
  • Handle reconciliation of premiums where disputes arise
  • Handle reconciliation of membership data to ensure accuracy with the client/intermediary’s data
  • Liaise with the product and business development teams to evaluate the products being sold and how they affect the underwriting process
  • Organize and attend meetings with clients and intermediaries e.g. for member education, health talks, review reports etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
  • Handle renewal process and secure the schemes renewals assigned to the portfolio. Ensure renewal terms are signed off and discussed with the line manager & dispatched 60 days prior to renewal
  • Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
  • Investigation – The role requires investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
  • The team member will be expected to take ownership and seek to resolve queries from business customers.
  • Provide the necessary support to intermediary by training them on the medical products
  • Support on premium and excess collection
  • Premium volume increase through organic growth by selling additional benefits and enhancements
Qualifications
  • Health Benefits Plan Management
  • Database Administration
  • Customer Service
  • Policy Processing
  • Team Player
  • Presentation Skills
  • People management skills of both external and internal partners
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Team Spirit
  • Strong organizational skills
  • Basic computer skills
  • Excellent communication and multi-tasking skills
  • Market Awareness

How to apply

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr@madison.co.ke so as to be received by 9th March, 2021.